Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you visit and use the services provided by Fluffy Spins. We take your privacy seriously and aim to be clear about the types of data we hold, how we use it, and the choices you have about your information.

Types of data we collect

We collect information necessary to operate your account, provide services and meet legal obligations. This includes personal data you give us directly, technical data collected automatically, and transactional data generated by your activity on the site.

Personal data

Personal data may include your name, date of birth, contact details, address, payment details and identity documents where required for verification. We use this information to open and manage your account, process deposits and withdrawals, and comply with identity checks.

Technical data

Technical data includes IP address, device identifiers, browser type, operating system, pages visited and session information. This data is collected to provide a functional service, improve performance and protect the site from abuse.

Transactional data

Transactional data covers deposit and withdrawal records, bets and game history, bonus usage and other account activity. We retain this data for account management, customer service and to meet our regulatory and compliance responsibilities.

How we use your information

We use your data to operate your account, process payments, respond to support requests and detect or prevent fraud. We also use information for customer service, security, compliance with legal obligations, and for the limited purpose of sending service-related messages and updates about your account.

Data protection practices

We protect personal data using appropriate technical and organisational measures, including access controls and encryption where suitable. Access to personal information is restricted to staff and suppliers who require it to perform their duties. We regularly review our security practices to maintain protection of the data we hold.

Cookies and tracking technologies

We and our partners use cookies and similar technologies to provide essential site functions, remember preferences, analyse use and support marketing. You can manage or block cookies via your browser settings or through cookie controls in your account. Blocking some cookies may affect how parts of the service operate.

User rights

You have rights to request access to the personal data we hold about you, to correct inaccurate information, to request deletion, and to object to certain types of processing. Where processing is based on consent, you may withdraw consent at any time without affecting processing carried out prior to withdrawal.

Access, correction and deletion

To exercise your rights or to request a copy of your personal data, contact our support team at [email protected]. We will respond to reasonable requests and may need to verify your identity before acting on certain requests.

Information sharing and third parties

We share personal data with service providers, such as payment processors, identity verification services and analytics providers, as required to deliver our services. We may also disclose information where required by law, to prevent fraud, or to protect our rights. Transfers outside the UK are subject to appropriate safeguards.

Policy updates

We may update this policy as our service evolves. Material changes will be notified on site or by email to registered users. For questions about this policy or our practices, please contact [email protected].

For clarity, FluffySpins remains committed to handling your personal information responsibly and in line with this policy.