Fluffy Spins Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use services provided by Fluffy Spins. They explain the relationship between us and our customers, set out user responsibilities, and cover how we operate key functions such as account management, payments, promotions and dispute handling. By registering an account and using our services you accept these terms and any additional terms that may apply to specific promotions or features.

Account responsibilities

Account holders must provide accurate and up-to-date information when registering. We expect customers to keep login credentials secure and to notify us immediately if they suspect unauthorised access. You are responsible for all activity that occurs under your account. We may suspend or close accounts where there is suspected fraud, abuse, or breaches of these terms.

Eligibility requirements

To open an account you must meet eligibility criteria, including minimum age and residency conditions. We will carry out identity and age verification checks where required. If verification cannot be completed, we may restrict account activity and refuse withdrawals until the checks are resolved. Multiple accounts per person are not permitted.

Acceptable platform use

Users must not use our services for money laundering, fraud, or other illegal purposes. Any attempt to manipulate games, exploit technical faults, or bypass limits will be treated as a breach of these terms. Reasonable use policies apply to promotional features and games; activity that appears abusive may be limited or cancelled. We reserve the right to take action where behaviour undermines fair and proper use of the platform.

General bonus and promotion rules

Promotions are subject to specific terms which apply in addition to these main terms. Bonuses and free spins may carry wagering requirements, game restrictions and maximum conversion limits. Where a promotion requires a deposit or other action to activate, that requirement must be met before rewards are credited. We may disqualify accounts that exploit offers or breach promotion rules.

Deposits and withdrawals

Payment options, deposit limits and withdrawal methods are offered in accordance with our payment partners and applicable law. We may set minimum and maximum transaction limits and require source-of-funds information during verification. Withdrawals may be subject to additional checks and processing times; we will inform you of any required documentation. Pending withdrawals may affect eligibility for certain bonuses.

Dispute resolution

If you have a complaint we ask that you contact customer support in the first instance. We will investigate disputes promptly and communicate outcomes in writing. Where a resolution cannot be reached directly, parties may agree to use mediation or an independent dispute resolution service. Using our platform does not prevent you from seeking other legal remedies available under local law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to active account holders by account message or other reasonable means. Continued use of our services after a change indicates acceptance of the revised terms. It is your responsibility to review these terms periodically.

If you need assistance, please contact [email protected] for help with account, payment or dispute queries.