Contact Our Team

Need a hand? Our support team can help with account queries, verification, deposits and withdrawals, technical issues, or general feedback. We can guide you through promotions, bonus terms and responsible gambling tools, and assist with security or payment questions. Contact us via email, live chat or phone for a quick reply. We aim to resolve routine enquiries promptly and will escalate complex cases where required.

Department	Contact
Customer support	[email protected] (live chat and email; response within 24 hours)
General enquiries	[email protected] (account and billing queries)
Affiliate enquiries	[email protected] (partner programme)
Phone	+44 20 7946 0283 (voice and SMS; peak times may vary)
Payments	[email protected] (withdrawals & limits enquiries)
Privacy	[email protected] (data protection)
Working hours	Mon - Fri, 09:00 - 18:00 (GMT)

Support via Email

Email is the preferred contact method for Fluffy Spins for detailed requests, account-related issues or any situation requiring documents or explanations. Send messages to [email protected] with a clear subject and up-to-date contact details to avoid processing delays. Include your account ID and a brief summary so we can respond faster. For quick queries, try FluffySpins live chat.

Contact Form

Name <label for="contact-email" style="font-size:14px;color:#111;">Email</label><input id="contact-email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="contact-message" style="font-size:14px;color:#111;">Message</label><textarea id="contact-message" name="message" rows="6" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#fff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond to most enquiries within one business day. Simple questions are usually handled faster, while complex account, verification or payment issues can take longer as they may require extra checks or third-party input. We’ll keep you updated on progress and provide an estimated timeframe if a case needs extended investigation.

Feedback

We’d love your feedback on Fluffy Spins. Please share suggestions, bug reports or ideas for improving games, promotions and site features. All submissions are reviewed carefully and used to shape product updates and service improvements. Use the in-site feedback form or contact our support team; your input helps the team prioritise changes and makes FluffySpins better for everyone.